Publications
Museums 101
Bloomsbury
Museums 101
The definitive guide for museum founders, directors, board members, and civic leaders.
Museums 101 leads readers through every phase of museum creation — from the initial feasibility question through strategic planning, master planning, exhibition design, operations, and governance. It is the only book that treats the museum as a complete system rather than a collection of disciplines.
The second edition, currently in development, will incorporate AI-driven planning tools, post-COVID operational models, digital engagement frameworks, and the Museum Vitality Index methodology developed over the past decade.
Second Edition — In Development
The second edition updates the complete planning framework for the current era — AI-assisted planning, adaptive institutions, post-COVID operations, and the Convergence Era framework for museums as distributed interpretive systems. Contract with Bloomsbury Publishing. Publication date forthcoming.
Designing Museum Experiences
Bloomsbury
Designing Museum Experiences
A how-to guide for creating inclusive, emotionally resonant museum experiences.
Designing Museum Experiences leads museum professionals through the tools and methodologies of visitor-centered design — empathy mapping, audience segmentation, visitor journey mapping, service design blueprints, and content strategy. The framework applies business-world user-centered design to the museum context.
The book addresses all three stages of the museum visit — pre-visit, in-person, and post-visit — with the goal of creating the conditions for repeat visitation and lasting institutional relationships.